I've read a fair few people on here who have sent back boots that have broke/ripped or anything like that.

Here is my situation. My Supernovas are pretty much dead now. It has the strengthened heel bit, like on most Adidas boots eg Preds and that is coming away from the boot itself. If i slightly bend the two there is a huge gap and i reakon they will part company soon enough.

The thing is they are not new. How old i dont know thats the thing. I would say less than a year. Is there anything i can do or is it just time to get my wallet out.

I'd say its worth your while sending them back to Adidas - they can only say no after all! Which they are not likely to do as it could put customers off buying from them

Hmm my thoughts exactly, problem being im playing twice a week at the mo so it might be a problem. My thoughts.....get a new pair and if it all works out i get a pair back meaning i can mix between the two.

As for sending them back, Where exactly do i send them too. Do i send a letter with it, how do you pack them etc.

Anyone who has been in this position i would be gratefull if you could explain exactly what you did.

not sure, i would luv to know as well.

for nike they have to be less than two years....which mite be the same as adidas but im not sure. have u checked their site on customer service?

I had a look on Adidas.co.uk where it says if you have a problem take it back to the shop, if not contact your national dealer. Bingo thats what i want.

Oh and the boots are definatly not older that 2 years old. I would say just over a year at most.

Well I've sent back a pair of Pred Manias that I had for probably 6 months. Email/call adidas (email is faster service), and they will give you a "return authorization" number. You put this on the outside of the box and sent them to wherever they tell you (I'm in the States). You also have to fill out a sheet about what is wrong, how long you've had them, where you got them, if you tried to return them to the store, etc. They give you a choice of a replacement pair of the same or the closest comparable boot in the same size, or a gift card for the value of the shoes. I chose the gift card.
Hope that helped you guys out.

ha! me nd my friend were talkin bout this earlier, his F50+ ripped on the side by the 3 stripes, he was wonderin what he could do, so i told him about the whole send back thing. we were both wonderin what to do exactly, as no one we knew had ever done it. it seems to me tho we now have it down pat.
thanks for the advice every1

thanks zz.db.5 how long did i ttake 4 u to get the value cARD? instead of using your method, would going to a nike factory store or ne sports store be the same?

Without going on and on...

What exactly did you write in your email if you dont mind me asking and again if anyone knows, or knows where i can get the email for Adidas UK i would be very gratefull.

Oh and cheers for that, it will come in very handy.

so basically you can return any boot and get a new one back?... i have a pair or pulses that are about 7 months old and they are starting to unstitch and rip apart from the sole should i contact adidas and send them back or what? i really need new pulses

I think they will put a line across when i comes to general wear and tear, saying that i have heard people have done this with rips and tears, so who knows.

But yeah, email address anyone, and what do you put in the email?

k i just did what your goin to do. the heel counter was comin off so i got on adidas.com and emailed them. they emailed me back with a number and their adress. so i paid ten bucks and sent them in and 2 weeks later i got a new pair.

hope that helps

You put what happened and how disappointed you are with the quality. Also make sure they know that it isn't just a complaint but that you want to return them.
Go to adidas.co.uk and then go to Help/Contact Us in the performace section, then Contact adidas.

Again thanks, email sent and ill keep everyone up to date on the results.

I said that i was extremely dissapointed blah blah, i follow your instructers that were on the website and i am now contact you for further instructions.

Hopefully fingers crossed i'll get a reply asap.

Sorry for the double post but i have now recieved a E-mail from Adidas giving me all the info needed. They will be off in the post tommorow then we will have to wait and see.

Cheers for the advice people.

I had to wait close to a month and a half for my reply via e-mail.
This is the response they sent, ver batim.

"Hello,

Thank you for contacting adidas America about your dissatisfaction with our
product. We're sorry it didn't meet your expectations and apologize for any
inconvenience.

We always recommend returning your product back to the retailer of purchase
first. If you are not able to return your adidas product to the dealer where it
was purchased, we would like to send you a Return Authorization to help you to
make the return directly to adidas. Please respond with your name, address and
telephone.

We would replace any defective product with the same or closest comparable
product available, or with a gift certificate for our online store
(www.thestore.adidas.com). Any product that has failed from regular wear will
be returned to you.

We appreciate receiving messages such as yours. Thanks for giving us an
opportunity to address any concerns. adidas strives to be the best sports brand
in the world and we rely on consumer feedback to help us achieve our goal.

Consumer Relations
adidas America
consumer.relations@adidasus.com"

Keep in mind, Adidas more than likely reads this forum. Watch what you say.